Refund policy

Our return policy is stated below, and when needed, we can be flexible and accommodating with our customers.

Custom Bells

For new and used custom bells, the trial period is 15 days upon receipt of the bell.  All shipping charges to and from the customer are to be paid for by the customer.  Instructions on how to properly pack and ship a horn bell are provided--and it is recommended to keep the packing materials and box the bell was sent to you until after you complete the trial period.  Failure to properly pack and ship a horn bell can result in damage to the bell, which may require repair charges upon return.  Furthermore, any bell that is purchased and then modified by the customer, or customized by Matt's Custom Horn Bells per the owner’s desires is no longer eligible for a 15-day trial period; that is, any and all modifications render the bell a final sale with no returns, unless written approval from Matt's Custom Horn Bells is granted prior to sale.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if there is any damage requiring some repair, or for an undamaged return, a full refund will be issued, exclusive of shipping costs.  Once approved, you’ll be automatically refunded on your original payment method within 10 business days.  Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your return, please contact us at matt.miller.llc@gmail.com.

To start a return, you can contact us at matt.miller.llc@gmail.com.  Please contact us by email for a return address.

You can always contact us for any return question at matt.miller.llc@gmail.com.